What is the best course of action if a patient is upset and causing a disturbance in the clinic?

The best course of action when a patient is upset and causing a disturbance in the clinic is to attempt to escort the patient to a private setting. This approach demonstrates respect for the patient’s feelings while also managing the situation effectively. By moving the interaction away from the public eye, it can help to defuse tension and allows for a more personal and empathetic conversation.

In a private setting, you can address the patient’s concerns without the influence of the surrounding environment, which may be causing embarrassment or escalating their distress further. This response aids in calming the situation; it also upholds the clinic's professionalism and commitment to patient care. Additionally, such an approach creates an opportunity to understand the patient's grievances better and seek a resolution, enhancing the overall patient experience.